Have you been implementing operational or strategic changes in your organization and the team doesn’t seem to be adopting them? You’re not alone. 

Field Notes: Don’t Solution Too Early It sounds counterintuitive, but jumping to solutions too quickly can actually slow you down.

When a global organization asked how they could support over 1,000 people managers across seven offices - without ballooning their back-end ops team - they weren’t just looking for automation. They needed alignment, clarity, and a system that would scale with them.  That’s where Process First came in.

Coaches and therapists share some similarities, but it is important to understand their differences and how they can help.

What can you do to combat these broken processes? Well-structured retrospectives can be a great tool! How to structure them...

Before you’ve had the chance to truly understand the root issue and understand the current process and how it impacts various teams, landing

Planning season requires... proper planning!

Parting ways with a professional relationship is hard. Here are tips for how to break up with a non-fit client.

We've all had a problem client, but when is that "problem" enough to justify a professional break up?

Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Some companies think that focusing solely on revenue-generating activity is what allows them to flourish. Simply put, this is not the case.

While AI technology is undoubtedly part of our near future, it should not be adopted without consideration of internal people and processes.

Need to embark upon creating, improving, or documenting processes internally? Whether this is a need for developing a program that...

Generalists do add value to organizations and are needed.

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Processes need to be designed well. Agile organizations shouldn't consider process to be the enemy of flexibility but rather the enabler.

As a process-driven consultancy firm, fractional program management is one of our most frequently requested services. We have supported...

Business process optimization and business process management are not top of mind for every leader.

It has officially been over one month since starting Process First Consulting. When asked how the time as a business owner has been so...

Consistency in CX is more important than ever