When Interloop — a data-centric, tech enabled services firm serving mid-market companies across the country — realized its core offerings were being delivered differently across projects, it turned to Process First for help. Through a kitting engagement, we built standardized delivery kits that turned Interloop’s processes into repeatable products. The result? Greater clarity, smoother collaboration, and a stronger foundation for scale.

Have you been implementing operational or strategic changes in your organization and the team doesn’t seem to be adopting them? You’re not alone. 

Field Notes: Don’t Solution Too Early It sounds counterintuitive, but jumping to solutions too quickly can actually slow you down.

When a global organization asked how they could support over 1,000 people managers across seven offices - without ballooning their back-end ops team - they weren’t just looking for automation. They needed alignment, clarity, and a system that would scale with them.  That’s where Process First came in.

Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Some companies think that focusing solely on revenue-generating activity is what allows them to flourish. Simply put, this is not the case.

While AI technology is undoubtedly part of our near future, it should not be adopted without consideration of internal people and processes.

Need to embark upon creating, improving, or documenting processes internally? Whether this is a need for developing a program that...

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Processes need to be designed well. Agile organizations shouldn't consider process to be the enemy of flexibility but rather the enabler.

As a process-driven consultancy firm, fractional program management is one of our most frequently requested services. We have supported...

Business process optimization and business process management are not top of mind for every leader.

Consistency in CX is more important than ever

We enable a successful foundation so that you can grow and succeed. With much anticipation, I am excited to introduce Process First...

When talking with clients about “process governance,” we sometimes feel like we are reliving the same discussion over and over: Us:...