Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Some companies think that focusing solely on revenue-generating activity is what allows them to flourish. Simply put, this is not the case.

While AI technology is undoubtedly part of our near future, it should not be adopted without consideration of internal people and processes.

Need to embark upon creating, improving, or documenting processes internally? Whether this is a need for developing a program that...

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Processes need to be designed well. Agile organizations shouldn't consider process to be the enemy of flexibility but rather the enabler.

As a process-driven consultancy firm, fractional program management is one of our most frequently requested services. We have supported...

Business process optimization and business process management are not top of mind for every leader.

Consistency in CX is more important than ever

We enable a successful foundation so that you can grow and succeed. With much anticipation, I am excited to introduce Process First...

When talking with clients about “process governance,” we sometimes feel like we are reliving the same discussion over and over: Us:...