Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Need to embark upon creating, improving, or documenting processes internally? Whether this is a need for developing a program that...

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

As a process-driven consultancy firm, fractional program management is one of our most frequently requested services. We have supported...

Business process optimization and business process management are not top of mind for every leader.

Consistency in CX is more important than ever