We've all had a problem client, but when is that "problem" enough to justify a professional break up?

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Business process optimization and business process management are not top of mind for every leader.

Consistency in CX is more important than ever

Change management is managing the people-side of change. It’s making sure that projects consider who will be impacted, how they’ll be...