Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Some companies think that focusing solely on revenue-generating activity is what allows them to flourish. Simply put, this is not the case.

While AI technology is undoubtedly part of our near future, it should not be adopted without consideration of internal people and processes.

Need to embark upon creating, improving, or documenting processes internally? Whether this is a need for developing a program that...

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Business process optimization and business process management are not top of mind for every leader.