Field Notes: Don’t Solution Too Early It sounds counterintuitive, but jumping to solutions too quickly can actually slow you down.

Lately “frictionless” has been a buzz word for both internal process and for client delivery. The idea is that removing friction helps...

Some companies think that focusing solely on revenue-generating activity is what allows them to flourish. Simply put, this is not the case.

Business process optimization and business process management are not top of mind for every leader.

Consistency in CX is more important than ever