When Interloop — a data-centric, tech enabled services firm serving mid-market companies across the country — realized its core offerings were being delivered differently across projects, it turned to Process First for help. Through a kitting engagement, we built standardized delivery kits that turned Interloop’s processes into repeatable products. The result? Greater clarity, smoother collaboration, and a stronger foundation for scale.

While AI technology is undoubtedly part of our near future, it should not be adopted without consideration of internal people and processes.

Consider how incentives work within your organization and whether the type of problem solving you reward is the right kind.

Business process optimization and business process management are not top of mind for every leader.

When talking with clients about “process governance,” we sometimes feel like we are reliving the same discussion over and over: Us:...